Refund Policy
General refund and cancellation framework for FiveCheckMate services, subject to the specific engagement terms.
A general framework for cancellations and refunds, subject to the specific engagement terms.
1. General approach
Refund eligibility depends on the service ordered, whether work has started, the agreed scope and third-party costs. The written scope, engagement letter or invoice for your engagement applies where it differs from this policy.
2. Before work starts
If you cancel before work on your engagement has started, fees paid for the unperformed service may be refunded after deducting any non-recoverable third-party charges already incurred.
3. After work starts
Once research, retrieval or review has started, a refund may be limited to the unperformed portion of the agreed scope.
4. Third-party charges
Fees paid to authorities, registries, portals or other third parties (for example certified-copy fees or stamp-related charges) are generally not refundable once paid, because we cannot recover them.
5. If a deliverable does not match the agreed scope
Please tell us promptly. We will review it and either re-perform the affected work or agree a fair partial refund.
6. How to request a refund
Write to legal@5checkmate.com with your reference ID and details of the request. We acknowledge it within 2 working days. Approved refunds are made to the original mode of payment, subject to the payment provider’s timelines.