For property matters
The property address or survey/plot number, names of buyer and seller, and a list of the documents you hold (for example the latest sale deed, tax receipts and any loan papers).
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HOW WE SUPPORT
How we support you
From your first enquiry to the final record, every engagement follows the same clear, documented path.
Clear scope · Named contact
THE ENGAGEMENT PATH
Six clear stages, every time.
The same path applies whether the requirement is a property check, a transaction, a data-compliance workflow or an AI governance review.
01
Enquiry
You tell us what you need through the enquiry form, by phone or by email.
02
Acknowledgement
An acknowledgement with your reference ID is sent to your email straight away.
03
Your relationship manager
Within 2 working days, one of our representatives, your dedicated relationship manager, reaches you to understand the requirement.
04
Scope in writing
What is covered, what we need from you, timelines and fees are agreed in writing before detailed work begins.
05
Delivery
Records are checked, workflows run and findings recorded. You receive a written report or document pack.
06
Continuity
Records are organised, follow-ups tracked and the case closed with a complete file.
BE READY
What is useful to have at hand
Nothing needs to be sent with the first enquiry. When we speak, it helps to know the following.
For business or share matters
The names of the entities and parties, the transaction type, and a list of agreements and corporate records you already have.
For data, AI or cyber matters
A short description of the systems, teams and data involved, and any existing policies or vendor lists.
Please do not send passwords, OTPs, card or net-banking credentials, identity documents or original property documents through the enquiry form or by email. We confirm a suitable method for sharing documents with you before anything is exchanged.
OUR COMMITMENTS
What you can expect from us
Clear scope before work
Deliverables, sources, timelines and fees are confirmed in writing before detailed work begins.
Prompt acknowledgement
Every enquiry receives an acknowledgement and a call or email from a representative within 2 working days.
Confidential handling
Information is shared on a need-to-know basis and used only for your engagement. See the Privacy Policy.
Professional boundaries
We do not give legal advice. Where a regulated professional is needed, you engage them directly. See the .
Transparent findings
Reports state what was checked, what was not available and what remains open, so you can decide with the full picture.
A named point of contact
Your relationship manager stays your point of contact through the engagement.
NEXT STEP
Start with a simple enquiry.
Share the basic requirement. We acknowledge it, call you within 2 working days and confirm the next step before any detailed document exchange.
Request an Enquiry → View a sample reportFAQ
Common questions
How soon will I hear from you?
You receive an acknowledgement email straight away. One of our representatives, your dedicated relationship manager, reaches you within the next 2 working days, mostly within 24 working hours of your request submission.
Do I pay before the scope is agreed?
No. Scope, timelines and fees are discussed and confirmed in writing before detailed work begins.
Can the engagement run remotely?
Yes. Most steps can be run remotely, which suits NRIs, out-of-city owners and distributed teams. Site or registry visits are agreed as part of the scope where needed.
Who do I contact during the engagement?
Your relationship manager. You can also write to legal@5checkmate.com quoting your reference ID.
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