Privacy Policy
How FiveCheckMate handles enquiry and document-related information.
This policy explains what we collect through this website, why, and the choices you have.
1. Who we are
FiveCheckMate (“we”, “us”) decides why and how personal data submitted through this website is processed, and is the data fiduciary for that data. FiveCheckMate operates fivecheckmate.com and 5checkmate.com, which belong to the same group. Contact: legal@5checkmate.com, 13-6-822/18, Bapu Nagar, Langarhouse, Hyderabad 500008, Telangana, India.
2. Information we collect
Through the enquiry form: your name, email address, primary mobile number and country calling code, any optional alternative mobile number and calling code, city, country, optional state/region, the service you select, your brief enquiry details and your acknowledgement of the Privacy Notice. The system also creates an enquiry reference and records submission and notification status.
Limited technical and form-timing information needed to keep the site secure and to prevent spam, including a hidden anti-spam field, basic submission timing checks and recent duplicate-submission checks and duplicate submissions. We do not use advertising or analytics cookies or trackers on this website. Fonts are loaded from Google Fonts, which may receive your IP address when a page loads.
3. Why we use it
- to acknowledge your enquiry and send you a reference ID by email;
- to have a representative or relationship manager contact you about your requirement;
- to scope, quote for and deliver services you request;
- to keep enquiry and engagement records;
- to prevent abuse, fraud and duplicate submissions;
- to meet legal and regulatory obligations.
We do not use your enquiry details to build advertising lists and we do not sell them.
4. Your consent
By submitting the enquiry form you consent to your data being used for the purposes above. You may withdraw consent at any time by writing to us. Withdrawal does not affect processing already carried out, and we may retain records where the law requires.
5. Who we share it with
We use trusted service providers to operate the enquiry system and send email, including Google services. Independent professionals are given information only when your engagement requires it and you are aware of it. We disclose information to authorities where the law requires. Service providers may process data on servers outside India under appropriate contractual and security commitments.
6. How long we keep it
We keep information for as long as needed for the purposes above and for legal, accounting and limitation requirements. Enquiries that do not proceed are retained for a limited period for follow-up and dispute handling, and are then deleted or anonymised.
7. Security
We use reasonable technical and organisational safeguards, including need-to-know access. No method of transmission is completely secure, so please never send passwords, OTPs, card or net-banking credentials, identity documents or original property documents through the form or by email. If a personal-data breach affects you, we will inform you and the authorities as the law requires.
8. Your rights
You may ask to receive a summary of the personal data we hold, to have it corrected, updated or erased, to withdraw consent, to seek , and to nominate another person to exercise these rights on your behalf. Write to us with the subject line “Data request”, or use the page.
9. Children
This website is not directed at children. If you are under 18, please do not submit the enquiry form without the involvement of a parent or lawful guardian.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.